What if the order number is not available?
Please return to the website the next day to re-enter your order number to activate the after-sales service.
If the message is still invalid, please send your order number to the after-sales email: important@earbud.vip
How to activate after-sales service？
Please enter your name, email address and order number in the "Extend Warranty" section of the website and click on "Free Activate Now". Activate your Lifetime Warranty.
At the same time, pay attention to your mailbox, we will send you the after-sales card through the after-sales mailbox.
Reset bluetooth
1. Take out the earphones, press the button eight times, and the earphones will light up white (this means that you have successfully operated). Then put the headphones in the charging case.
2. Click the icon behind "T801" in the bluetooth of your phone and select "Forget this device.
3. Finally take out the earphones and reconnect it to your device again.
Watch the how-to video above
If you still can't solve your problem, please contact us: support@twosky.vip / (833) 833-2013
What if the headphones don't work or don't charge?
After receiving the earphones, remove the insulation sticker from the bottom of the earphones before placing them in the charging case.
If your headphones are not charging, wipe the charging point on the bottom of your headphones.
(How to determine if your headphones is charged? put the headphones into the charging case, the L/R icon above the charging case turns from white to yellow, indicating charging. It is always white, indicating no charging.)
If the headphones is charged properly, it still cannot be used. Please reset the headphones.
How to reset?
1. Take out the earphones, press the button eight times, and the earphones will light up white (this means that you have successfully operated). Then put the headphones in the charging case.
2. Click the icon behind "T801" in the bluetooth of your phone and select "Forget this device.
3. Finally take out the earphones and reconnect it to your device again.
What should I do if the headphones cannot connect to my phone?
Please make sure the earphones are turned on (after opening the charging case, the earphones flash white light, which means the earphones are turned on).
If the earphones are not turned on, please tear off the insulation sticker at the bottom of the earphones. And wipe the charging point at the bottom of the earphones, and then put the earphones into the charging case for charging.
Watch the how-to video above
If you still can't solve your problem, please contact us: support@twosky.vip / (833) 833-2013
The earbuds can connect to my phone, but not to my computer
Please turn off your phone's bluetooth before connecting the headset to your computer.
(Because the earphone automatically connects to the last paired device, for this reason, you want the earphone to connect to the next device, please turn off the Bluetooth of the previous device)
If you still can't solve your problem, please contact us: support@twosky.vip / (833) 833-2013
What should I do if the sound is intermittent?
1. If the sound is intermittent suddenly, there is something interfering around you or the earphone battery is too low; you can put the earphone into the charging case first, and then take it out and use it after leaving the interfering object or the earphone battery is full.
2. If the sound is always intermittent after you receive the earphone, the Bluetooth connection is very unstable. Please reset the earphone
How to reset?
1. Take out the earphones, press the button eight times, and the earphones will light up white (this means that you have successfully operated). Then put the headphones in the charging case.
2. Click the icon behind "T801" in the bluetooth of your phone and select "Forget this device.
3. Finally take out the earphones and reconnect it to your device again.
If you still can't solve your problem, please contact us: support@twosky.vip / (833) 833-2013
What should I do if the headphones sound very low?
1. Use a cotton swab or alcohol cotton to wipe away foreign objects on the speaker of the earphone. Foreign objects may reduce the sound of the earphone
2. Press and hold the touch button on the side of your right earphone to turn up the volume; Or turn up the volume through the volume page of the charging case. If you still feel that the sound is too low, please turn up the volume of your phone.
If you still can't solve your problem, please contact us: support@twosky.vip / (833) 833-2013
How do you adjust date and time on the case?
When your phone is successfully connected to the device, the date and time of the charging case will be automatically changed to the latest time.
If the time is not automatically updated, please adjust the time manually:
Open your charging case and slide to the Change time page. Select an instant date and time
What should I do if the headphone pinch control does not work?
The headphone pinch control is on the side of the headphone, which is a pinch-button.
Long press the headphone button to adjust the volume, triple-click the headphone button to adjust the song, and double-click to pause the music.
Watch the how-to video above
If you still can't solve your problem, please contact us: support@twosky.vip / (833) 833-2013
What should I do if the charging case screen cannot be used?
Please press and hold the power button at the bottom of the charging box for 10 seconds to restart the charging case
If you still can't solve your problem, please contact us: support@twosky.vip / (833) 833-2013
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